Who is Brooke.ai?

Brooke.ai is automotive’s first digital voice assistant to answer, handle, and appoint inbound service calls for dealers, improving customer experience while reducing operational expense. As a specialized AI digital voice assistant specifically built for automotive service scheduling, Brooke delivers more accurate responses leveraging Natural Language Understanding. Loading historical data from millions of real voice conversations within the automotive industry ensures that the digital assistant understands the context of what a customer is saying. Unlike traditional bot technology, Brooke.ai has the ability to handle the unknown.

See Brooke in Action

Designed by Experts

Designed and engineered by automotive industry experts, Brooke integrates with existing dealer scheduling tools and DMS, equipping her to be your best service scheduling coordinate, at scale. No need to worry how many calls your call center can handle or who will answer the phone, Brooke.ai is always on, answering the call 24/7/365.

Brooke.ai is powered by Proactive Dealer Solutions, a 21-year leading provider of proprietary training and software for the automotive industry that revolutionizes the automotive customer experience and increases brand loyalty. Pioneers in BDC activity and performance tracking software, Proactive continues to evolve as the leading customer experience (CX) solutions provider in today’s competitive marketplace.

Brooke Can Do it All

No Customers
Waiting on Hold

Human-Level Understanding
of Intent & Emotion

Real Human Natural
Sounding Voice

Lets the Customer Control the Conversation

Human-Parody Accuracy Always Follows Policies

Unlimited Calls Available 24/7

Meet the Team

Jason Beckett

President

Jim Janovich

VP of Engineering

Tiffany Peeler

VP of Sales & Operations

Ashleigh Ellis

Director of Marketing

Justin Hill

Director of Sales & Key Accounts

Gigi Liberati

Director of Account Management

“In Brooke’s first full month, she booked more than 130 service appointments in overflow and after-hours alone! This was very good timing in light of staffing issues and COVID. I don’t think Brooke has missed a single day!”

Paul Kraft

Managing Partner

Unstoppable Auto Group

“We launched Brooke at our Mazda and Ford locations on March 1 of this year to answer all inbound service calls for oil changes and scheduled maintenance. In two weeks’ time, we’ve seen more than a 40% INCREASE in outbound appointments set by our BDC. We still have 14 days left to set more appointments and that doesn’t even include the 104 inbound appointments set by Brooke so far this month. With tthe help of Brooke.ai, our agents have dedicated more time to find revenue for our service drive.”

Todd Oliveira