Brooke.ai is automotive’s first digital voice assistant to answer, handle, and appoint inbound service calls for dealers, improving customer experience while reducing operational expense. As a specialized AI digital voice assistant specifically built for automotive service scheduling, Brooke delivers more accurate responses leveraging Natural Language Understanding. Loading historical data from millions of real voice conversations within the automotive industry ensures that the digital assistant understands the context of what a customer is saying. Unlike traditional bot technology, Brooke.ai has the ability to handle the unknown.See Brooke in Action
Designed and engineered by automotive industry experts, Brooke integrates with existing dealer scheduling tools and DMS, equipping her to be your best service scheduling coordinate, at scale. No need to worry how many calls your call center can handle or who will answer the phone, Brooke.ai is always on, answering the call 24/7/365.
Brooke.ai is powered by Proactive Dealer Solutions, a 21-year leading provider of proprietary training and software for the automotive industry that revolutionizes the automotive customer experience and increases brand loyalty. Pioneers in BDC activity and performance tracking software, Proactive continues to evolve as the leading customer experience (CX) solutions provider in today’s competitive marketplace.