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Digital Voice Technology

Proactive Dealer Solutions’ Digital Voice Assistant Brooke.ai has Capability to Handle Transportation Options for Auto Dealer Service Customers
Proactive Dealer Solutions’ Digital Voice Assistant Brooke.ai has Capability to Handle Transportation Options for Auto Dealer Service Customers
Dealers can control the offerings for transportation by configuring the Xtime or Brooke's Scheduler when it is integrated directly into their DMS. This ensures Brooke only offers the appropriate transportation options for the specific customer and services she is booking.
July 11, 2022
Proactive Dealer Solutions Enhances Brooke.ai with Service Recall & Recommended Maintenance Capabilities
Proactive Dealer Solutions Enhances Brooke.ai with Service Recall & Recommended Maintenance Capabilities
Brooke.ai can now check and promote open recalls and recommended maintenance when handling inbound service calls from existing customers, and offer scheduled maintenance suggestions to new customers when they provide vehicle year, make, model and mileage.
July 1, 2022
Dealers Boast of Brooke.ai Success at Fixed Ops Roundtable
Dealers Boast of Brooke.ai Success at Fixed Ops Roundtable
Dealers want to hear from other dealers if new technology elevates operations or isn’t worth the money. So, we were excited to be able to coordinate a discussion with Ted Ings and three dealership managers at a recent Fixed Ops Roundtable, which provides a collaboration of minds and innovative thinking in an ever-changing retail environment. The topic was Brooke.ai, the intelligent conversational Digital Voice Assistant (DVA).
July 1, 2022
Why and How to “Journey Map” Your Service Drive
Why and How to “Journey Map” Your Service Drive
Understanding the wants and needs of your service customers can be challenging – especially as new technology and shopping trends emerge. Why do some customers abandon your shop after one service? Why do some schedule an appointment online and never show up? It’s critical to have a clear grasp of your customer’s journey with your shop to improve the customer experience and retention. 
June 14, 2022
Is Your Service BDC Department Evolving?
Is Your Service BDC Department Evolving?
Service BDCs were born years ago to simply get the phones answered. Instead of profit centers, they often became glorified switchboards. Today, every dealer can access a range of tools from chatbots to digital voice assistants (DVAs) to handle routine tasks and answer ringing phones.
June 1, 2022
Hodges Ford Mazda Looks to the Future of Service
Hodges Ford Mazda Looks to the Future of Service
Many service personnel are in a bind. They are tasked with picking up inbound phone calls, communicating with belly-to-belly customers, and making revenue-generating outbound phone calls. Something’s gotta give. 
May 25, 2022
Overcome the Struggles of New Technology in Your Service Department
Overcome the Struggles of New Technology in Your Service Department
In my experience, implementing new technology and making it stick requires overcoming four major struggles: lack of trust, fear, what’s in it for me (WIIFM), and infrastructure. Until you confront and overcome these challenges your team will have a hard time and the technology may even fail – which is a waste of time and money. 
May 11, 2022
5 Tips to Turn Service Chaos into Satisfied Customers
5 Tips to Turn Service Chaos into Satisfied Customers
There was a time when drivers didn’t expect to get more than 100,000 miles out of their cars. Today, it’s not unheard of for cars to last 200,000 miles or more. The scarcity and sky-high prices of new inventory means even more people are holding onto older vehicles.
May 3, 2022
Proactive Dealer Solutions Launches Brooke’s Scheduler & Garage with Enhanced Integration with CDK Drive DMS
Proactive Dealer Solutions Launches Brooke’s Scheduler & Garage with Enhanced Integration with CDK Drive DMS
New scheduling tool leverages Brooke.ai digital voice assistant to optimize service shop management and scheduling controls for CDK DMS customers.
April 15, 2022
How Digital Assistants Can Help Retain Staff
How Digital Assistants Can Help Retain Staff
Companies behind digital phone assistants say they can take over some job responsibilities from humans, allowing employees to focus more on the customer experience.
April 14, 2022
Proactive Dealer Solutions Achieves RCI Certification for Brooke.ai and CallerCX
Proactive Dealer Solutions Achieves RCI Certification for Brooke.ai and CallerCX
Industry disruptor hits another milestone in its fast growth and development.
April 11, 2022
Are Overflow Service Calls Killing Your Bottom-Line?
Are Overflow Service Calls Killing Your Bottom-Line?
Inbound service calls are low-funnel opportunities that must be handled properly. Many dealers believe ringing phones are answered by their in-house team. During busy times and after-hours, they believe a few calls are sent to an overflow system, whether voicemail or an answering service. 
March 30, 2022
Proactive Dealer Solutions & CBT News - Onsite at NADA 2022
Proactive Dealer Solutions & CBT News - Onsite at NADA 2022
Jim Fitzpatrick of CBT Automotive News stopped by the Proactive Dealer Solutions booth at the recent NADA 2022 convention and talked with Lawson Owen and Jason Beckett about Brooke.ai
March 29, 2022
Proactive Dealer Solutions Integrates Brooke.ai with Auto/Mate
Proactive Dealer Solutions Integrates Brooke.ai with Auto/Mate
Proactive Dealer Solutions, a leading provider of proprietary software and training solutions for auto dealers that revolutionize the customer experience, today announced the integration of Brooke.ai with Auto/Mate. Auto/Mate, LLC, is a subsidiary of DealerSocket, LLC, and member of the…
March 28, 2022
Brooke.ai Wins Fixed Operations AWA Disruptor Award
Brooke.ai Wins Fixed Operations AWA Disruptor Award
Proactive Dealer Solutions, a provider of effective lead management and conversion services for the auto and motorized vehicle dealership sector, today announced that its Brooke.ai service scheduling assistant is a winner of the 2022 AWA Disruptor Award in the category of Fixed Operations. 
March 10, 2022
Brooke.ai Announces Integration with Xtime Service Solution
Brooke.ai Announces Integration with Xtime Service Solution
Automotive's first digital voice assistant, Brooke.ai, leverages Xtime online scheduling tool to handle and appoint inbound service calls to improve the consumer experience and help increase revenue and efficiency for dealers.
March 7, 2022
How McKenna Cars Leveraged a Digital Voice Assistant to Rescue $533k in Fixed Ops Revenue
How McKenna Cars Leveraged a Digital Voice Assistant to Rescue $533k in Fixed Ops Revenue
McKenna Cars has grown into one of the largest and most successful family-owned automotive groups in the US.
January 4, 2022
The Case for a Digital Voice Assistant in Your Service Department
The Case for a Digital Voice Assistant in Your Service Department
Today’s DVAs function and sound just like humans. To the millions of people who use Alexa or Google Home, having a DVA answer service calls and set appointments will feel very familiar.
September 28, 2021
Busting 4 Myths of Digital Voice Assistants
Busting 4 Myths of Digital Voice Assistants
The simplest call to a service department is the customer who calls to schedule an oil change
September 24, 2021
How to Get Your BDC Agents On-Board with a Digital Voice Assistant
How to Get Your BDC Agents On-Board with a Digital Voice Assistant
Enlisting a Digital Voice Assistant (DVA) to handle routine inbound service questions and appointment requests is a no-brainer
September 2, 2021
Why Voice Technology is the Next Big Thing for Your Service Department
Why Voice Technology is the Next Big Thing for Your Service Department
DVA connects the problem of missed calls, and the staffing challenges that commonly cause the problem, with an affordable and efficient solution
August 30, 2021
Brooke.ai Combats the Hiring Crisis in Service BDCs
Brooke.ai Combats the Hiring Crisis in Service BDCs
Nearly 7 in 10 (69%) of companies have reported talent shortages and difficulty hiring – a 15-year high.
August 12, 2021