FOR IMMEDIATE RELEASE
BROOKE.AI DIGITAL VOICE ASSISTANT RELEASES FULL COVERAGE PACKAGE FOR AUTO DEALERSHIP SERVICE DEPARTMENTS
Digital Voice Assistant handles unexpected peaks in call volume for service departments and BDCs
Huntersville, NC – April 4, 2023 -- Proactive Dealer Solutions, a leading provider of training and software solutions for the automotive industry, today announced an upgrade to its Digital Voice Assistant with the release of the Brooke.ai Full Coverage package. This new package is designed specifically for auto dealership service departments that are struggling with long hold times and missed service calls which industry data shows are far too common in the automotive industry.
The Brooke.ai Full Coverage package handles unexpected peaks in call volume in the service department and BDC. It includes the Brooke.ai Digital Voice Assistant for appointing inbound service calls. Human interaction is also included as a fallback ensuring that all service requests are promptly addressed, and customers are not left waiting on hold.
According to Jason Beckett, President of Proactive Dealer Solutions, dealership service departments using Brooke.ai have significantly improved customer satisfaction and retention rates while streamlining their internal operations."Our team is constantly looking for ways to improve the customer experience in the automotive industry," said Beckett. "With the Full Coverage package, we're providing car dealership service departments with a powerful combination of tools to help them better manage their service requests and provide top-notch customer service."
Brooke.ai is powered by the latest AI technology with advanced scheduling features, such as inbound maintenance and recall recommendations. It also includes intelligently balanced shop loading for the service appointments dealers need most. Additionally, the package includes comprehensive dealer-facing reporting and analytics tools, enabling dealership service departments to track and analyze their performance in real-time.
"We're confident that the Full Coverage package is a true value-add for Brooke.ai," said Beckett. "By providing a seamless, human-backed solution for managing service requests, we're helping dealerships continue to optimize their operations, reduce costs, and improve the overall customer experience."
The Full Coverage package is now available for dealerships nationwide and in Canada.
For more information, visit www.brooke.ai or contact Proactive Dealer Solutions directly at 866-857-0235.
Proactive Dealer Solutions developed Brooke.ai as the first Digital Voice Assistant to answer, handle, and appoint inbound service calls for dealers.
About Proactive Dealer Solutions:
Proactive Dealer Solutions serves the automotive industry as a leading provider of proprietary software and training solutions that revolutionize the automotive customer experience. The company helps dealers connect and convert more leads, and increase customer loyalty and revenue for both fixed and variable ops. Founded in 2001, Proactive Dealer Solutions quickly became known as the authority in the Business Development concept and is an industry disruptor in this space, establishing more than 4,000 BDCs across the US and Canada. Pioneers in BDC activity and performance tracking software, the company continues to evolve as the leading customer experience (CX) solutions provider in today's competitive marketplace. Proactive Dealer Solutions approaches partnerships with automotive dealers and OEMs through comprehensive, customizable training programs and a robust software suite that transforms the dealership's culture through people, process, and technology; believing that every dealer can be GREAT and deserves that opportunity.