Service call scheduling is a backbone to the financial well being of most auto dealers.
Without service, your customer has no reason to maintain a connection to your dealership until the next time they are ready to purchase a new automobile, often many years and an abundance of promotions and commercials later. Keeping that connection is a powerful way to ensure a lifelong relationship. This cannot be accomplished if the customer has a bad experience every time they need services performed. This makes their phone call a key moment that cannot be mishandled.
Even with the best of intentions, most dealers are unable to handle the sheer volume of calls coming in on a given day. That leaves callers feeling frustrated when they sit on hold or their call gets dropped during a transfer. Fortunately, with the launch of Brooke.ai, Proactive Dealer Solutions has created a reliable and trusted solution that never leaves your customer with a bad experience.
There are many things to consider when switching to an AI solution for your scheduling needs. Brooke is a leader in automotive AI scheduling software because we are able to accurately and seamlessly answer calls and qualify them for proper routine to the right person. The customer never sits on hold, and Brooke operates 365 days a year with 24-hour coverage. This means no frustration for your callers, improving the interaction once they speak to a human.
Because Brooke is driven by artificial intelligence, the caller's experience is customized from the outset, allowing them to feel heard and have their needs met without the extra wasted time that older systems often include. As an intelligent call routing software designed specifically for the automotive industry, the experience exceeds caller expectations while ensuring the correct and necessary information is captured and conveyed to your employees and your system.
Because a large portion of your calls are intended for your service department, Brooke is the best service call scheduling software available when you consider the consistency and efficiency with which she operates in gathering caller information and routing the calls. Brooke will generally have the call connected before other systems even get the caller off hold. That’s service call software worth exploring!
Service call software can feel like a large investment, but when you consider your human capital and the challenges of maintaining that workforce it starts to make more sense. Fortunately, we’re not leaving you to figure things out alone. Our team of support professionals will help you evaluate Brooke for your unique needs, establishing how to best deliver the solution you need within your budget. Get started by assessing real calls on our Brooke in action page then set up a free demo of our powerful automotive AI scheduling software for your team.Get Started